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HomeAway and VRBO Reviews From Users

Posted by Patrick on December 18, 2017

Have you used HomeAway or VRBO?

What was your experience like with them?

HomeAway and VRBO are basically the same. They are now both owned by Expedia after a 3.9 billion dollar acquisition by Expedia. These vacation rental websites serve many types of customers from owners of vacation rentals, property managers, booking agents, hosts and on the other side of the spectrum – travelers.

If you listed your vacation rentals on their website or booked a vacation home through either of these websites please share your review of HomeAway and VRBO below.

There have been many changes on the HomeAway and VRBO websites. These changes have included new booking fees charged to travelers, trip insurance offerings and controversial policies placed on their vacation rental advertisers.

How have these affected your experience with booking vacation rentals through the HomeAway and VRBO websites? How have they affected your business, vacation and the VR marketplace?

Please leave your praises or complaints below. The community needs to know!


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4 thoughts on “HomeAway and VRBO Reviews From Users

  • Robert Beaufort
    on December 18, 2017

    I’ve been marketing my rentals on VRBO for over 12 years. I was a big chearleader of theirs and told many owners to list with them. But with all that has gone wrong, they have lost my business. I won’t be renewing my listing with them when they expire in 2018. They’ve become so difficult to work with. I cant even find my listings on their website. I used to be on the first page for my location but now I’ve dropped so far on their list no one sees my properties. I have almost all 5 star ratings and have been on their site for a long time yet new homes with less flattering reviews rank above mine. None of what they’re doing makes sense. I’m done!

  • Chelsea
    on December 19, 2017

    HomeAway has really gone to the wayside with this one. They have lost my trust and I will not be renewing in 2018.

  • on December 19, 2017


    I’ve been registered in VRBO since 2008, then at Home Away and this year at VRBO, like many others I’ve had good / good returns for several years, then almost nothing from Home Away together with misconduct from Home Away then returned to VRBO who immediately had to adapt to group policies.
    It is not acceptable that these platforms force us to accept the almost ousting of the owners or managers of the reception facilities, then these last news about the near future seem illegal to me. I propose to unite and submit a complaint of these prevarications, is there any legal expert who gives us information about it?

    I have been a member of BreakAway since last September in order to counter this overwhelming power.

    I hope that someone answers me and that together, but we must be many, we start concrete actions of opposition and we reappropriate the promotion and management of our structures.


  • Laura Bowers
    on January 19, 2018

    As a traveler I booked a vacation home in San Diego with them and after our stay, I realized that I was charged a booking fee of $327. I asked the owner why was I charged this fee and what was it for. The owner told me it wasn’t a fee from them. This fee was not clear at the invoice that it was from Home Away. They are not transparent about the fee they’re charging . There should be laws about sites fee transparency. It was a hard lesson learned. I didn’t get anything from that money they charged me. I WILL NOT use VRBO or Homeaway in the future! Thank you for letting me vent!

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